About Qast
KNOW US BETTER
Welcome to QAST
Pioneering the Future of ICT in Sudan
At QAST, we are not just another company in the ICT industry. We are a trailblazer, a leader that shapes the technological landscape of Sudan. As a proud subsidiary of the esteemed Kuwaiti Sudanese Holding Company (KSHC) and sister company to Zain Sudan, we are driven by a relentless passion for delivering exceptional services and navigating the ever-evolving world of ICT.
What Drives Us
Our Mission
Building strong organization by investing on our people, new technologies and processes as to deliver the highest level of solutions and services to provide the maximum value to all stakeholders.
Our Vision
To be a leading ICT managed service and solutions provider in the region and Sudan.
Our Values
Professionalism: Demonstrate strong work commitments, treat others with respect and accountability.
Integrity: : Engage in activities aligned with moral and ethical standards, building trust with clients, partners, and stakeholders.
Customer Centricity: Respect and fulfill customer needs, provide tailored support for their goals.
Mission Statement
At QAST, our mission is to deliver reliable solutions of the highest standards by building strong teams, implementing efficient operating models, setting a positive corporate culture, ensuring robust governance, streamlining processes, leveraging advanced tools, and embracing new technologies.
Vision
QAST envisions becoming a recognized leader in the ICT sector, providing managed services and innovative solutions in Sudan and the wider region. Our goal is to actively contribute to the nation's digital sector by driving advancements and embracing emerging technologies.
Core Values
- Professionalism: We maintain a positive attitude, demonstrate strong work commitments, and treat others with respect and accountability.
- Integrity: We make decisions and engage in activities that align with good moral and ethical standards. We strive to build trust with our clients, partners, and stakeholders.
- Customer Centricity: We treat our customers with respect, actively listen to their needs, and provide tailored support to help them achieve their goals
Mahmoud Al Assad General Manager
Qast staff
Our Team
At QAST, we take great pride in our diverse team. With over 300 talented individuals, we have built a powerhouse of skills, knowledge, and experience. We understand that investing in our people, their well-being, and professional development creates a supportive work environment that fosters motivation, productivity, and satisfaction. Our team comprises experts in various domains, including:
Our Management
Our Capabilities
Empowering Your Success
As a Managed Service Provider (MSP), QAST offers a comprehensive suite of services that go beyond traditional IT and communications systems. By entrusting us with the management and maintenance of your ICT infrastructure, you can focus on your core competencies while harnessing our expertise and support for your technological needs.
Our Managed Services Operation Model: Unleashing Efficiency
QAST’s operation center model is designed to deliver the highest operational efficiency and performance for both IT and CT networks. By addressing day-to-day operations, maintenance, and management of all IT and network scopes, we ensure seamless service delivery as part of our managed services. Our integrated ICT operation encompasses the following components:
Network Operation Center (NOC)
Your Communication Hub Our dedicated service desk serves as the primary interface between our managed service team and external stakeholders. Whether it's your technical team, sales representatives, or external service providers, we maintain open lines of communication through phone calls and emails.
Back Office Operation
Our second-line team provides specialized technical support, troubleshoots escalated cases, ensures network integration, manages capacity, and liaises with third-party vendors. With their expertise, they resolve complex issues and optimize network performance.
Service Desk
Your Communication Hub Our dedicated service desk serves as the primary interface between our managed service team and external stakeholders. Whether it's your technical team, sales representatives, or external service providers, we maintain open lines of communication through phone calls and emails.
Network Operation Center (NOC)
This frontline team handles service requests, incident management, preventive maintenance, fault management, and network surveillance. They are the guardians of network stability and reliability. Our NOC team monitors your systems 24/7, 365 days a year, utilizing state-of-the-art management monitoring systems.
Back Office Operation
Our second-line team provides specialized technical support, troubleshoots escalated cases, ensures network integration, manages capacity, and liaises with third-party vendors. With their expertise, they resolve complex issues and optimize network performance.
Service Desk
Our dedicated service desk serves as the primary interface between our managed service team and external stakeholders. Whether it's your technical team, sales representatives, or external service providers, we maintain open lines of communication through phone calls and emails.
Success Stories
Quick Links
Our Offices
- Khartoum HQ, our presence extends across strategic locations, including:
- Port Sudan
- Madani
- Atbara
- Shandi
- Dongola
contact
- 60th Road, Khartoum – Sudan
- +249 183 000 000
- +249 912 300 000
- Info@qasthub.com
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