Overview
ZainPass application faced a critical challenge when it unexpectedly ceased to receive OTP requests, causing considerable disruption. Despite the application appearing to be functional and all port connections operating smoothly, certain crucial functionalities were malfunctioning without triggering any alarms in our monitoring system. This lapse led to adverse effects on various fronts including payment gateways, revenue, customer experience, and service availability, significantly impacting our monthly acceptance. To address this issue proactively, we collaborated closely with our development team to enhance monitoring capabilities.
Solution
Our solution involved integrating additional APIs into the monitoring system, offering more comprehensive insights into the application’s performance. These APIs were meticulously designed to function seamlessly, requiring no authentication or utilizing fixed tokens. Moreover, they were configured to interact with both the application and the database, promptly detecting any downtimes and returning appropriate responses such as timeouts or error codes. This strategic approach ensured robust monitoring of critical components like ZainPass and payment gateways.
Result
By implementing these enhancements, we witnessed remarkable improvements across multiple facets of our operations. Firstly, the daily operational burden was significantly alleviated as our monitoring system became more adept at identifying and addressing issues promptly. This not only enhanced our service availability but also bolstered customer satisfaction, as they experienced fewer disruptions and smoother transactions. Overall, these measures have led to a marked increase in service availability stability, positioning us to better serve our clientele and achieve our business objectives with confidence.
